Great Freight Questions. GFQs on our FAQ page

General Freight Questions FAQ

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Dimensional weight, or dim weight, is a uniform means of establishing a minimum charge for a shipment using the theoretical weight of an item. It is obtained by multiplying the dimensions (in inches) of an item, such as a pallet or crate, and dividing it by 194.194 is the standard number chosen by the transportation industry for domestic shipments. 194 is also the phone number for medical emergencies in Macedonia, the total population in Turtle Lake, Montana according to the 2000 census as well as the total number of episodes of both “I Love Lucy” and “Will & Grace”.

An example of dimensional weight – A pallet measuring 4’ high by 4’ wide by 8’ deep would be calculated as follows:

48 x 48 x 96 = 221,184 / 194 = 1,140 dimensional pounds.

Therefore a shipment of cotton balls packed into 6 standard size skids weighing 50 lbs each would be charged for the total dim weight to ensure the profitability of the shipment.

Clients should be aware of the potential for their shipment to “dim out” higher than the actual weight, which may increase the rate charged by your carrier.

But of course! On every page there is a “Customer Tools” box with a “Request a Pickup” link. Follow this link to, um, request a pickup.

Yes, existing clients may create a BOL online. If you are not an existing client, you may create an account by contacting our Client Services Department at 781-305-5888.

By a slim margin of 6%, High Road employees prefer their brownies with nuts.

Absolutely! While our office is located in the beautiful Commonwealth of Massachusetts, with our nationwide network of High Road affiliates and partners, we are able to service our clients anywhere and everywhere in the country.

At this time we are not able to pick up or deliver items specifically designated as household goods.

Yes, if the following conditions are met:

  • Shipment is packaged in boxes that each weigh less than 50 lbs. and/or is palletized or crated
  • Residential address can be accessed by a standard 24’ box truck
  • Shipment is accessible outside the residence with no obstructions (i.e. snow, giant dogs, parade of tricycles)
  • Someone is available to sign for the shipment

As a general rule we only ship to the US and Canada; however, we will handle an occasional international shipment for our current clients.

Sadly our previous mascot, The Fighting Pickle, was eaten during a company picnic. If you are interested in filling this void, please send an instagram or video clip.

Trade Show FAQ

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Our core business is to provide transportation options to and from all major convention centers, secondary convention centers, hotels and business locations throughout the US. High Road also provides logistical planning solutions, pre-and post-show paperwork, storage facilities and the greatest team of friendly, knowledgeable trade show experts there ever was.

There is not a minimum size requirement; however, there is a minimum charge per shipment. Small packages less than 50 lbs. that are not time sensitive may be better served by a company specializing in small packages or a courier service.

A Material Handling Agreement is a form the exhibitor fills out for onsite services provided by the show contractor. There is a space on this form where you can designate High Road Logistics as your preferred carrier. If you have questions regarding your MHA, please feel free to ask any member of our friendly, knowledgeable trade show team.

As much as we love to hear your voice, calling is not necessary to schedule the return shipment. Our team of friendly, knowledgeable trade show experts will schedule the return shipment when the move in to the show is booked.

While High Road Logistics Group and High Road Exposition Services both have great names, both have locations in Massachusetts and are both in the trade show industry, our companies are not affiliated or related in any way.

Yes! Sales meetings, conferences, vendor meetings or demos – if there’s a shipment to be moved, we’ll move it.

Raw meat. We were asked to move and store hundreds of pounds of raw meat to the World Wide Food show for a client’s demonstration of their meat grinding equipment. While we were able to coordinate this shipment for the client, at the last minute they decided play dough would be a better option for a trade show floor demo.

Concert Logistics FAQ

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We do not but know several great companies that do. Please contact us via live chat, email or phone and we’ll be happy to introduce you to some fine folks that specialize in bus tours. 

Some tours don’t require a full truckload, however towing the equipment behind the tour bus is not a great solution either. We have many other options included box trucks, cargo vans with or without trailers, small package shipping (great for merchandise) and air freight. We can create a customized solution for any tour.

Yes. Or no. Whatever your preference, we will provide it! Some artist prefer the driver physically assist with equipment move in and move out, others request the driver provide supervision only while still others request a driver to do nothing but be a driver. How the driver is utilized is entirely up to you! Call us today so we can discuss your options and what would work best for your upcoming tour.

We sure do. If you have a one time live engagement, we are happy to provide whatever transportation and warehousing services you need.

Sadly we are not trained bongo players. Tambourines, yes. Bongos, no.